Terms of service
Te Motu Vineyard – Terms of Service
Last Updated: 4 April 2025
Welcome to Te Motu Vineyard. By accessing our website, making a purchase, or participating in our experiences, you agree to be bound by the following Terms of Service. Please read them carefully.
1. Legal Drinking Age
By placing an order or booking a service with Te Motu Vineyard, you confirm that you are 18 years of age or older. We reserve the right to request valid ID upon delivery or attendance at events.
2. Licensing
Te Motu Vineyard is a licensed New Zealand wine producer and operates under an Off Licence as per the Sale and Supply of Alcohol Act 2012. Our licence permits us to promote and deliver wine via mail order or through direct sale channels.
3. Orders & Availability
All orders are subject to availability. Due to seasonal production and limited release wines, some products may not always be in stock. Te Motu reserves the right to:
Limit purchase quantities per customer,
Cancel or refuse orders at our discretion.
If an item becomes unavailable after your order is placed, we will contact you to offer an alternative or refund.
4. Pricing & Payments
All prices are listed in New Zealand Dollars (NZD) and include GST unless stated otherwise.
Prices may change without notice due to market, vintage, or governmental conditions.
We accept payments via Visa, Mastercard, and other secure payment gateways. We may request additional verification for larger orders.
5. Shipping & Delivery
We ship within New Zealand and to selected international destinations. Delivery timeframes vary by location. Once dispatched, Te Motu is not liable for delays caused by third-party couriers.
Customers must ensure someone 18+ is available to receive wine deliveries. Delivery may be refused without valid ID.
6. Returns & Refunds
Please refer to our Return & Refund Policy for full details. Damaged or faulty products may be eligible for a replacement or refund.
7. Experiences & Events
Bookings for tastings, private events, and special experiences are non-refundable. Rescheduling or name transfers may be possible with at least 72 hours’ notice.
Te Motu reserves the right to cancel events due to unforeseen circumstances (e.g., weather, staffing, force majeure) with full refunds provided where appropriate.
8. Privacy & Security
Your privacy is important to us. We collect and store customer data to:
Process transactions,
Conduct credit verification,
Provide customer service,
Send marketing communications (you may opt out at any time).
We use secure servers and encryption to protect your data but cannot guarantee full security against unauthorised access.
Please see our full Privacy Policy for more information.
9. Intellectual Property
All content on our website—including images, logos, branding, and text—is the property of Te Motu Vineyard and may not be used, copied, or reproduced without written permission.
10. Liability Disclaimer
Except as required under New Zealand law, Te Motu makes no warranties, express or implied, regarding the products or services offered. Our liability is limited to the amount paid for the goods or service in question.
11. Changes to Terms
Te Motu Vineyard reserves the right to update these Terms of Service at any time. Changes will be posted on our website and take immediate effect upon publication.
12. Contact Us
For any questions or concerns, please reach out:
📧 info@temotu.co.nz
📞 +64 09 372 6884
📍 Te Motu Vineyard, 76 Onetangi Road, Waiheke Island, Auckland 1081, New Zealand